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Have a question? Check out our
frequently asked questions.

  • What is your guarantee policy?
    At LOLLIMAIDS, INC, we are committed to providing our valued customers with exceptional cleaning services and ensuring their complete satisfaction. We understand that maintaining a clean and hygienic environment is essential, and we stand behind the quality of our work. To ensure transparency, fairness, and to prevent misuse, we have designed our Guarantee Policy as follows: **1. Satisfaction Guarantee:** We guarantee your satisfaction with our cleaning services. If, for any reason, you are not completely satisfied with the cleaning we provided, please inform us within 24 hours of the service completion. We will promptly address your concerns and work towards resolving any issues to your satisfaction. **2. Scope of Service:** Our guarantee policy applies only to the services initially agreed upon and specified in the service contract or work order. Any additional requests or changes made during or after the cleaning service may incur extra charges and will not fall under the scope of our satisfaction guarantee. We provide a range of cleaning services, including Regular Cleaning, Deep Cleaning, and Move In/Out Cleaning. The specific details of what is included in each service can be found in our FAQ section. Please note that our guarantee covers only the items explicitly listed in the service descriptions and does not extend to any additional or unlisted items. **3. Proper Communication:** To ensure your satisfaction, please let us know your cleaning preferences and expectations before the service starts. While we make every effort to accommodate specific requests, we cannot guarantee that all requests will be accepted. Please note that any requests outside the scope of our listed services (regular cleaning, deep cleaning, move in/out cleaning) are not covered by our guarantee. **4. Regular Maintenance:** Our guarantee policy applies to individual cleaning visits and does not cover cumulative cleanliness issues resulting from neglect or a lack of regular cleaning. It's important to note that damage may occur in a home that is not regularly maintained, and we cannot guarantee or repair pre-existing damage. **5. Right to Rectify:** If you're unhappy with the cleaning service and believe it didn't meet the agreed specifications, we'll address your concerns within a reasonable timeframe. We may re-clean specific areas or provide additional cleaning services as needed. Please note that instead of offering a discount or partial refund, we'll perform a reclean to focus on any items that didn't meet our standards. **6. Fair Usage:** To ensure fairness and prevent misuse, our guarantee policy is subject to reasonable use. We reserve the right to refuse or limit claims that we deem excessive or not in line with the nature of our services. **7. Timely Notice:** To utilize our satisfaction guarantee, please inform us of any concerns or issues within 24 hours of the service completion. Late claims will not be considered. Please review the cleaning within 24 hours, as we do not accept claims or schedule recleans past one week from the initial service. We recommend avoiding extended absences during your scheduled cleaning appointment to ensure you don't miss the claim period for any concerns or issues. **8. Refunds and Compensation:** Refunds will be considered on a case-by-case basis, and we may provide compensation in the form of credit towards future services, subject to the severity and nature of the issue. In no event shall the total refund amount exceed the value of the original cleaning service. **9. Unforeseeable Circumstances:** Our guarantee policy excludes damages or cleaning issues caused by unforeseeable circumstances beyond our control, including accidents, natural disasters, extreme weather conditions, or actions taken by the customer or third parties like contractors conducting renovations or painting that may impact the cleanliness of the premises. **10. Non-transferable:** This guarantee policy is non-transferable and is specifically applicable to the original customer who scheduled the cleaning service with us. If you are not the homeowner or the individual who made the appointment, such as a Realtor, this guarantee does not apply to you. At LOLLIMAIDS, INC, we strive to build lasting relationships with our customers based on trust, integrity, and the highest level of service. Our guarantee policy is designed to protect both parties' interests while upholding our commitment to providing exceptional cleaning services. If you have any questions or concerns about our guarantee policy, please do not hesitate to contact us. Last updated: [July 04,2023] LOLLIMAIDS, INC Christopher Robin / Owner /
  • What is your refund policy?
    We typically do not provide refunds. However, we will be happy to come out and clean any items that do not meet our quality standards.
  • Why do you need my credit card information to redeem a voucher?
    A voucher may not cover all cost associated with a cleaning. This is why we require a credit card when redeeming a voucher to cover any additional cost.
  • Are there any extra fees I should be aware of?
    – There is a $10 fee for each 15 minutes we are required to wait; up to 30 minutes. After this, an appointment may be rescheduled. – A trip charge of $25 may be assessed if you are outside of our service area. This is to offset the additional gas/time. – Adding standard or non-standard (approved items) requested at time of service will incur additional fees. – Specialty cleaning products requested will incur additional cost. (product cost + application time) – Cancellations less than 24 hours is $45 fee to offset being able to fill your spot. – There is a $45 fee for no-show, no-entry, rescheduling, or cancelling same day. – Quotes cover 2.5 hours (or less); additional hours are billed at $45. – Excessive trash removal $10 per bag. Incurred after 3 bags.
  • What if I am not satisfied with the cleaning?
    Customer satisfaction and quality is extremely important to us. If we ever fail to provide the level of service you deserve, contact us right away and we will reschedule a re-clean on the specific items within 7 days of your initial clean. After 7 days, we can longer provide a re-clean.
  • Do you charge for additional time?
    Yes, quotes cover you for up to 2.5 hours (or less) of cleaning. Additional hours are billed at $45 per hour to cover labor and materials. In some situations, if your home is in challenging condition we may need additional time to complete the cleaning. We will call or notify you if this occurs. In other situations, if a home is in disrepair, we may not be able to finish in one appointment and may need to schedule additional appointments to bring the home into order.
  • Want to pay with a check or cash – what is the procedure?
    All accounts are required to have a credit card on file for payment. However, if you wish to pay with check or cash, just let our office know so we can mark your account paid. Payment can be made directly to the cleaner -or- if not at home, in a sealed envelope with company name written on the outside.
  • How do you base your quotes; hourly -or- by size?
    We base all quotes on the size of your home -not- hourly. We estimate additionally the type of clean, location, and current condition. We do not provide hourly rates. Normal quotes cover 2.5 hours or less. Additional hours are $45 as needed (2 additional hours max). A cleaner may leave within this time if the job is complete and satisfactory.
  • Are you required to charge tax on services?
    Yes, per the State of Texas Comptrollers Office as a company we are required to charge sales tax and have a certificate on file. Verbiage: “A self-employed person, with no employees does not have to collect sales tax for cleaning services at residential properties, but must collect sales tax for such services at nonresidential properties. See Rule 3.356(a)(7) concerning real property services and our tax bulletin 94-111 on janitorial services. A self-employed person, who hires employees or independent contractors, must collect tax on all cleaning services at both residential and nonresidential properties.” – Summed up, the rule requires all cleaning companies to charge and remit sales tax to the state with exception of those that live at a residence such as a nanny or maid, or a single self employed person. Pressure washing is taxable as the restoration or maintenance of tangible personal property (see Rule 3.292). Pressure washing buildings, sidewalks, and parking lots is taxable as building or grounds cleaning (see Rule 3.356). For more details: Maid and Janitorial Companies: https://www.comptroller.texas.gov/taxes/publications/94-111.php Carpet Cleaning and Related Services: https://www.comptroller.texas.gov/taxes/publications/98-709.php
  • Is there a penalty if I skip an appointment?
    There is no penalty if you skip an occasional appointment. There is an increased cost for an appointment if you go too long between cleanings. This is to cover the additional time required to bring the home back into order. The prices are as follows: [Between Appointments] 4 Weeks (15%), 5 Weeks (20%), 6 Weeks (25%), 7 Weeks (30%), 8 Weeks (35%) – If longer than 8 weeks then a deep clean may be assessed depending on the home condition.
  • Is there a minimum charge to come out?
    Yes, even if the work being performed is something simple requiring only a few minutes time, we still have a minimum service charge of $85 (in-town) and $100 (out-town) to cover for gas, travel time, labor, and chemical.
  • Will I be required to sign a contract?
    No. At this time we do not require a signed contract. Many companies in the industry will have a customer sign a contract locking them into a set number of cleanings; thereby holding a customer “hostage” until their contract expires regardless of the quality. Our philosophy is to provide our customers with excellent service so they will want to stay with us.
  • What forms of payment do you accept?
    We accept all major credit cards (Amex, Visa, MasterCard) as well as checks or cash. We offer 5% discount if you would like to pay with cash. Make note that checks are not considered cash.
  • Why do you charge a same day $45 cancellation fee?
    When a customer cancels an appointment same day, we charge a cancellation fee of $45 – We use this fee to offset the expenses the maid incurs in time, gas, and wait time until the next appointment. Additionally, there is also an opportunity loss for not being able to fill the cancelled time slot.
  • Can I exchange phone numbers with my cleaner?
    No, we have a strict policy on cleaners and customers communicating with one another. Any communication must be done through the office. All cleaners have signed a non-compete, non-solicit agreements that prohibit them from performing work outside the bounds of our company. This is strictly enforced.
  • What is the 5% cash promotion?
    If you prefer to pay with cash, you can save an additional 5% off of your cleaning. This discount does not apply if paying by check. Otherwise, your credit card will be charged after service is complete. Please note checks are not considered cash per IRS guidelines.
  • There is a charge prior to my appointment - what is this?
    The evening before your cleaning appointment, a "hold" is placed on your credit card to ensure funds are available. This is not an actual charge, but simply a temporary hold. In the event that you see two charges, the first one would be the "hold" which hasn't dropped off yet: and the second, the actual charge processed. Most "holds" drop off within 2-3 days. Keep in mind a "hold" is not a charge. In the event a "hold" is not able to be placed due to insufficient funds, the appointment may be rescheduled or cancelled until such time an alternative payment is available. Our software does not allow us to process a payment more than once. Definition: A credit card authorization "hold" is a pending charge initiated by a company or service provider to ensure the card works and that there are enough funds available to pay your final bill.
  • How do I pay for my service?
    We accept Visa, MasterCard, American Express and Discover Card. Payment is due on the day of your service. If paying with check or cash please provide payment to your cleaner upon arrival. If absent, leave payment on the kitchen counter made payable to the company. There is a 5% discount if paying cash. Please call our office so we can adjust your quote and mark your account paid. If a payment is declined you will be contacted for an updated method of payment. There is a $25 charge for returned checks.
  • Can I trust my cleaning professional?
    All of our cleaners are vetted, background checked, and personally interviewed prior to being hired. We are very selective of the individuals we hire. We look for individuals that have the right mix of skills, attitude, trustworthiness, and honesty. Unlike many companies, we are very selective and hire slowly.
  • Is my billing information kept safe and secure?
    Your billing information resides with Stripe our payment processor. It is transmitted via SSL (Secure Socket Layer) and is encrypted for your protection. Stripe uses all safety precautions to safeguard customer data and is regulated by the same procedures as those imposed on bank and credit card companies. Our company does not have access to your billing information.
  • Do the cleaning professionals go through a background check?
    All of our professionals are hand-picked and vetted with background checks and in person interviews.
  • Are you bonded and insured?
    Yes we are. We can provide documentation upon request. A bond is an insurance policy covering theft. The policy is payable upon conviction.
  • Can I request special tasks or extras?
    You may request special task at the time of service if they are minor and covered within the scope of the cleaning. General rule is if it takes only a few minutes we will try to accommodate. If it is an “extra” service not included with your clean it is recommended to add to your booking prior to your appointment.
  • What happens if something goes wrong during my appointment?
    Typically nothing goes wrong. However, if there are any issues when we arrive or during the appointment we will immediately call you.
  • Do I need to provide any cleaning supplies or equipment?
    No. We provide all basic cleaning supplies and equipment.
  • Can I request a special cleaner to be used?
    Yes. You can leave the requested product out and we will be happy to use it as requested. Please call our office with your special requests and instruction before the date of your service so we can instruct our cleaning associates properly. Please be aware that we cannot guarantee a cleaning using third party products. Not all products provide the same level of clean.
  • Do I need to leave instructions for the cleaners?
    No. When you schedule your appointment online you may use the notes section during the booking process to add important information regarding your home, pets or special requests you may have. You may also update these notes in your online account as needed.
  • I have high ceilings will you be able to reach them?
    We only clean items that are within immediate reach using a small step ladder. For instances where a home has high ceilings, you must provide a ladder for us to use. Our cleaners will clean as much as possible using your ladder; but only to the extent that they feel safe doing so. If the height is too great, ladder unstable, or outside the cleaners reach; they may decline for safety reasons.
  • How many people will be sent to my home?
    Generally 1-2 people depending on the size or intensity of the job. Larger crews are put together depending on type of clean and difficulty.
  • Do you provide same day service?
    Yes, and No. Call the office directly before 9am. If we have an open time slot it may be possible to fit you in as long as we have flexibility on arrival time.
  • Is there a cutoff time for next day appointments?
    Yes. All next day appointments need to be scheduled by 5pm the evening before. After 5pm, the next days schedule is sent out and additions are not possible.
  • When will you arrive to my appointment?
    We have three appointment slots per day 9/12/3 (AM/PM). Please allow time for your cleaner to arrive: 8-10, 11-1, 2-4. You may call for an updated ETA if you need to leave your home for a short period of time. We sometimes encounter delays such as traffic, weather conditions, accidents, job overrun; but will try our best to arrive on time. If providing a key (i.e. door mat, mailbox, etc.), lockbox code, door code, garage code, or other method of self-entry, we may arrive between the hours of 8-4 to complete your cleaning. If you prefer, you may request a firm time prior to your appointment and our staff will notate this on your account.
  • Do I need to do anything prior to my appointment?
    – Trash: Please remove excessive trash such as (i.e. empty boxes, shopping bags, water bottles/cans) off of floor and place into bags. We will remove up to (+2) bags of trash. Additional bags of trash are billed at $10 per bag. – Animals: Please ensure that all animals are caged and not loose. We love animals and small friendly dogs and cats. If a cleaner feels threatened by an animal she will not clean your home. – Move In/Out: Please ensure all items are removed from the home prior to the cleaning. We do not pack or remove items from shelves, floors, drawers, cabinets, garage, patio, or hangers. – Laundry: Please pick up all items from floor and place into laundry basket. This will avoid us mistaking clean clothes as dirty. – Dishes: We wash up to (+15) dishes not including silverware. Place extra items into the dishwasher.
  • What if I need to skip, cancel, or reschedule an appointment?
    Just call us or update the appointment in your online account. You may make changes up to 5pm the evening before without incurring a charge. After 5pm evening before there is a $25 charge; and same day there is a $45 charge.
  • Is there a time limit for my appointment?
    Yes. Quotes cover up to 2.5 hours (or less) with 1-2 cleaners. Depending on the condition and size of your home, additional time or appointments may be required. Additional hours are billed at $45.
  • Why is it important to report the correct size of my home?
    So we can know how to properly staff the job. If we understaff a job we stand the chance of producing poor quality. If we overstaff a job we raise our expenses which then affects our ability to offer low prices to our customers.
  • What do I do with my indoor pets?
    We love animals! However, for the safety of our cleaners and for the animals potential exposure to chemicals; we ask that any large animals be separated during the cleaning process. Small friendly pets are welcome to help!
  • What if my home has excessive clutter?
    If your home has excessive clutter; it will slow the cleaners ability to clean. If possible, please remove all non-essential items from floors, kitchen + bathroom counters. We will try our best to clean around items we encounter.
  • Do you provide partial cleans?
    No. We do not provide partial cleanings due to the inability to properly estimate the square footage of the areas to be cleaned. We can however offer an hourly rate with 1-2 maids at $85 per hour for a maximum of 3 hours.
  • I am running late to my appointment – will my cleaner wait for me?
    Cleaners can wait a maximum of 30 minutes for you to arrive. However, there is a $10 charge for each 15 minutes of wait time. After 30 minutes your appointment may need to be rescheduled.
  • There is no electricity or water – can you clean my home?
    We require electric for vacuuming and visibility of cleaning. We require water for mopping + cleaning showers + toilets + sinks. We can attempt to clean without water or electric but cannot guarantee the job.
  • I am moving in/out of my home – is there anything I need to do?
    If you are moving in/out the home be completely vacant of all belongings. There should not be any belongings in the kitchen cabinets + pantry, refrigerator, bathroom cabinets + drawers, or stacked in boxes/piles on the floor or in closets. If you have a garage, these items may be stored until the cleaning is complete.
  • Will you move my furniture during the cleaning?
    We do not move heavy furniture during the cleaning process. It increases the chance of scratching the floor, breakage, or damage to the furniture. We will move light furniture that is portable to clean under as needed.
  • Can I request a specific team?
    You may request a specific team to clean you home. However, we can only assign based on their availability. We always try to accommodate customer request when possible.
  • Do you offer evening appointments?
    At this time, we do not offer evening appointments. Appointments are available during our normal business hours.
  • What is the largest size home you can clean?
    The maximum size home we can support is 3500 square feet (or less) with a maximum of 5/beds and 4/baths. The booking form will only support these options.
  • Can you clean my window tracks?
    No. We do not clean window tracks as it falls outside the normal scope of cleaning.
  • Will you remove adhesive items from mirrors, walls, or doors?
    We do not remove items such as stickers, tape, Velcro, (or similar) from walls, doors, mirrors, windows, wall plates, or floors. Removing can lead to possible damage.
  • My home has been renovated – can you clean?
    Post construction cleanup or renovation cleans are different than normal cleans. If you have had your floors, walls, countertops, cabinets replaced; or if you have had your home painted; or room additions; we will need to quote you based on your specific needs. Please call our office to discuss with a representative.
  • I need the inside of my cabinets cleaned – can you do this?
    We generally clean inside of cabinets during a move in/out clean. If you are currently residing in the home; and would like the inside of your cabinets cleaned; you must remove all items from within and place in an area we will not be cleaning prior to our arrival. You may add cleaning outside of cabinets to any regular clean if you choose.
  • My shower has hard water stains – can you remove them?
    Hard water stains typically build up on shower glass and can be difficult to impossible to remove. We will try our best, and in many cases we can have great results; but we cannot guarantee every situation.
  • There is mold in the caulking of my shower – can you remove it?
    Caulking is used to seal inside tub and shower joints and comes in clear or white versions. If mold has penetrated into the caulking (white version); or behind the caulking (clear version); there is no way to remove this. You would need to remove the caulking and replace it in order to remedy.
  • What method do you use to clean baseboards?
    There are three different methods for cleaning baseboards depending on the severity and condition. 1. If the dust is lightly sitting on top of the baseboards and not impacted, we would use a broom or duster to remove. 2. If the dust is impacted into the baseboards, we may attempt to wet wipe the baseboards by hand (using water) if the condition is within reason. 3. If the baseboards have impacted dust or stains (pet urine) from years on negligence; we may be required to hand scrub them using a solution of bleach and soap.
  • Are you responsible for items left in home during a move-out clean?
    No. The home should be completely empty prior to our arrival. Do not leave any items in the home as they will be considered trash and thrown away. We are not responsible for any items missing or thrown away. If you are still in the process of moving, it is best to wait until you are completely moved out of the home before scheduling service. Cleaning items such as mops, brooms, or chemicals, will be assumed and used for the cleaning and discarded afterwards.
  • I am moving out – do you pack or move furniture?
    No. We do not pack belongings or move furniture. If you are moving out, you need to remove all personal belongings: packing boxes, furniture, excessive trash, from appliances (dishwasher, washer + dryer, refrigerator), cabinets + drawers + shelves. All surface areas (floors, counters, shelves) must be free and clear.
  • I have area rugs – can you clean them?
    We do offer rug cleaning for standard rugs. Some can be cleaned on-site; others depending on the condition may need to be removed and cleaned off-site. If this is something you are considering, contact us with the measurements and type of rugs for a custom quote.
  • We are still moving out – can you wait for us?
    Typically, we can wait 15-30 minutes max which is billed at $10 per each 15 minutes. We cannot wait longer than this as it will impact the next customer. If you have scheduled movers prior to our arrival; typically they do not arrive or finish on time. It is best to schedule your cleaning on a separate day. We may have to reschedule your appointment if this occurs.
  • I won't be at home – can I leave a key?
    Yes, you may leave a key under the mat, flower pot, in a lockbox, or other agreed upon location. This is the preferred method. You may also provide us with a key for regular service. Any keys we keep are stored in our safe and checked out on the date of service. Please note that if we have a key we will arrive anytime during the hours of 8-4 (AM/PM). If there is a specific time you would like us not to come, please let us know. Additionally, please cage any large animals before our arrival. If a maid feels unsafe she may not enter and your appointment will be rescheduled.
  • Will you remove your shoes while in my home?
    No, our team members are required to wear non-slip shoes while cleaning. This is due to our insurance coverage and limiting the possibility of a slip or fall while cleaning wet areas such as tubs, showers, or floors. If you would like to provide non-slip waterproof booties to wear during the cleaning; please provide two pair for the cleaners upon arrival.
  • Am I required to tip my cleaner?
    No. Industry wise it is normal to tip a cleaner 5%-15% of the quote; however, there is no requirement and tipping is optional.
  • Do you service outside areas?
    Yes, we service outside areas such as Sugarland, Missouri City, Stafford, Katy, Pearland, and others. Check with our office for exact availability. We have 3 appointment slots per day (9am, 12pm, 3pm). Appointments in outside areas are required to be scheduled for 9am (if one appointment – same area); or 9am and 12pm (if two appointments – same area) – We do not accept 3pm appointments for outside areas.
  • If I reschedule my appointment – can I get the same day?
    Yes and No. If possible we will reschedule for the same day of the week; however there is no guarantee as rescheduling sometimes conflicts with existing customer appointments.
  • Can you clean my fridge?
    Fridge cleaning may be added to any regular or deep cleaning as an add on. On move out cleanings it is included as part of the cleaning. If you ordered a regular or deep clean and the fridge has food inside, we will remove the food temporarily to clean the shelves and then return the items afterwards. For move out cleanings all items must be removed from the fridge prior to our arrival. If food is present in the fridge on arrival, we will contact you to confirm how you want these items handled. If you are planning on returning for the items later, please let us know prior to your appointment. We are not responsible for items left in the fridge during a move out clean.
  • I am washing my bed linen – will you wait for them to dry?
    All bed linen (fitted + sheets + pillowcases) needs to be washed & dried prior to our arrival. Place on the corner of each bed that needs to be made. We include +1 bed for a regular clean. Additional beds may be added to your appointment for a nominal fee. We will not wait for a washer/dryer to finish.
  • What are the limits for laundry service?
    You may add laundry service to any appointment. We will wash/dry/fold a maximum of one medium size basket of laundry (not over flowing). Laundry is a case-by-case decision based on size of the home and time permitted. Please call us to discuss.
  • What are the rules for cleaning out an office fridge?
    Rules for cleaning an office refrigerator: 1. Throw all take out boxes/containers away. 2. Throw any moldy food items away. 3. Throw any expired (check dates) food items away. 4. Throw food away in Tupperware containers. Wash containers. 5. Keep sealed unopened products.
  • Do I need to be home for my appointment?
    No, you do not need to be home for your appointment. If you like, you can provide us with one of the following methods of entry (i.e. door code, lockbox, key, permission w/ office) – We will use this to gain entry. Once done, we will repeat the process and secure your home before leaving.
  • Will you pick up or remove pet urine/poop on carpet or floors?
    No, we cannot remove items from carpet such as pet urine, dog/cat poop, vomit, or other such things as this could pose a health risk to our cleaners. We recommend picking up these items prior to your appointment. If the items are left, we will vacuum around the items.
  • I have metal or plastic blinds – will you dust them?
    We do not dust metal or plastic thin slit blinds – these tend to bend or damage easily and require replacement. We do dust solid or faux wood blinds – but do not wet wipe any blinds.
  • I have a large home – can I schedule late in the day?
    No. Homes that are 3000 sq ft (or more) must be scheduled for a 9am -or- 12pm timeslot. We have found that if a large home is scheduled late in the day – the quality may suffer due to the maids being overworked. For this reason, we schedule large homes early during the day – and small apartments or homes later in the day. In this way we balance out the workload and avoid any sacrifice in quality.
  • I need to reschedule my appointment – can I get the same day and time?
    If there is availability on the day you would like to reschedule we can move your appointment but cannot guarantee the original time due to pre-existing appointments. In no availability exist on the selected reschedule date we will provide optional dates to choose from.
  • I need to reschedule my appointment – Can you guarantee the same day or time?
    We understand sometimes an appointment may need to be rescheduled. When rescheduling we will try our best to keep the same day/time as the original appointment. However, in some cases we are unable to guarantee this due to existing appointments or current availability. You may use the booking form online to check real time availability for dates/times before rescheduling an appointment.
  • Can I provide my own cleaning products?
    Yes, you are welcome to provide your own cleaning products. Just leave a note on each product as to purpose and where you would like it used. We cannot guarantee a job using third party cleaning products. Some specialty cleaning products such as (Bona Floor Cleaner, Quick Shine, etc.) may incur additional charges due to the time involved in the application thereof.
  • Do you remove paint from floors + cabinets + sinks + tubs + toilets?
    If your home has been recently painted there may be paint droplets or residue left over on cabinets or floors. In addition, some painters will wash their brushes in sinks, tubs, or pour paint down toilets. We do not remove paint – this is the responsibly of the painter to remove prior to our arrival.
  • I am having work done on my home – can you clean it?
    We do not clean homes that are in multiple stages of renovation (i.e. Replacing Floors + Sinks + Toilets + Cabinets + Painting + Plumbing + Countertops + Sheetrock. All contractors must be completely finished with their work and have cleaned behind themselves prior to our arrival. The cleaning must be scheduled last as to avoid rework. We cannot provide a guarantee or a re-clean if contractors are still entering the property.
  • Can you clean inside my dishwasher?
    We will clean and polish the outside and surrounding trim of your dishwasher. We do not provide any cleaning of the interior components or inside of the dishwasher.
  • Do you provide window cleaning?
    No. We do not provide window cleaning. If you need window cleaning it is recommended to call a professional window cleaner with specialized equipment, ladders, and chemicals. Our insurance does not allow us to reach high areas due to safety issues. As part of a move in/out cleaning we provide window cleaning for front, back, or patio doors as part of the cleaning.
  • Will you remove candle wax?
    We do not remove candle wax from walls, floors, furniture, carpet, or other surface areas. Candle wax can be difficult to remove and doing so can potentially cause damage in the process. We do not offer this service.
  • Can you refuse service?
    Yes, we can refuse service for two reasons. 1. If we feel the home falls outside the scope of services we can provide. We will not charge you if this happens. We will provide a full refund so that you can hire a company that can provide the services you need. 2. If the team does not feel safe in the home (i.e. large dogs) -or- if a client is being rude, angry, hostile, intoxicated, aggressive, overbearing, defaming, belligerent, drugs present, firearms present, or generally abusive, we reserve the right to leave without notice immediately for the protection of our staff. If this occurs, you may not be able to reschedule. This also covers office staff and communication verbally or by email or text.
  • Do you wipe down walls?
    No, we do not provide wall wiping services. Wiping walls can be time-consuming and may result in removing paint, which becomes noticeable once it dries.
  • I have shipping boxes - will you throw them away?
    If we find any delivery boxes from companies (i.e. UPS, FEDEX, AMAZON) during your cleaning service, we will not dispose of them unless requested prior This allows clients to use the boxes for returning purchased items if necessary. If you would like us to discard boxes, please let us know before your appointment. We can dispose of up to 5 boxes as part of the cleaning service.
  • Cleaning Services and Plant Care
    Our team is committed to ensuring thorough cleaning while being mindful of plants within the area. In some cases, it may be necessary to temporarily relocate plants in order to effectively clean the surroundings. We advise moving delicate plants to elevated surfaces like tables or counters to prevent any inadvertent damage during sweeping, mopping, or vacuuming. It's important to note that we cannot be held liable for any potential damage that may arise to plants during the cleaning process. Please be aware that our cleaning services do not encompass the cleaning or watering of plants. Additionally, we are unable to move large plants due to their size and weight.
  • Will I get a reminder for my appointment?
    Q1: Will I receive reminders for my appointment? A1: Yes, you'll receive two email reminders, one (3) days before and another (1) day before your appointment. If you opt for it in your account, you'll also get text reminders. Q2: Can I reschedule my appointment? A2: Absolutely, you can reschedule your appointment without any fees. Just get in touch with our office or log into your account. You can make changes up until the evening before your appointment (by 8 PM). Q3: Is there a fee for same-day cancellations? A3: Yes, if you need to cancel your appointment on the same day, there is a $45 cancellation fee.
  • What happens if my oven or microwave stops working?
    We completely understand your concern, and we're here to provide some clarity on this matter. It's important to note that cleaning your appliances, such as ovens and microwaves, is a safe and routine process. Our cleaning methods are specifically designed to ensure the cleanliness and functionality of these devices. These devices have been specially designed for routine cleaning. Therefore, cleaning itself should not result in any issues with your appliances. However, it's possible that appliances may experience unrelated issues. Appliances can sometimes stop working due to various reasons like aging, electrical surges from storms, or a component failure. In such cases, we want to assure you that we are not liable for these coincidental malfunctions. Here are some steps you can take if your appliance stops working after our cleaning: First, check if the circuit breaker switch related to the appliance is turned on. Sometimes, this can be the cause of the problem. If the issue persists, we recommend reaching out to a qualified repair technician. They are experts in diagnosing and fixing appliance problems. Rest assured, we are committed to providing top-notch cleaning services, and our primary goal is your satisfaction. If you have any concerns or questions about your appliances, feel free to get in touch with us. We're here to help and ensure that you have a positive experience with our services.
  • Do you remove pet/human waste during a cleaning?
    Occasionally, we may encounter pet or human waste at an appointment. In such cases, we kindly request your assistance with the following: 1. Waste Removal: Before our team arrives, please take a moment to remove any pet or human waste from the areas that are to be cleaned. This is important because such waste is considered a biohazard condition, and, for the safety of our cleaners, we are unable to provide cleaning services in these situations. 2. A Fresh Start: Ensuring that the area is waste-free will allow our cleaning team to perform their tasks without interruption and deliver the exceptional cleaning service you deserve.
  • Why does the cleaning team sometimes take pictures at my home?
    At LOLLIMAIDS, INC, our primary goal is to provide top-notch cleaning services while respecting your privacy and home. Here's why our cleaning team might take pictures: 1. Assessment and Planning: Occasionally, we find it necessary to assess the condition of your home with our cleaning team. This helps us determine the best approach for your cleaning service. These pictures assist us in planning and ensuring that we meet your cleaning needs. 2. Documentation of Existing Conditions: In some cases, we take pictures to document any existing damage in your home before we start cleaning. This provides a clear account of your home's condition prior to our service. 3. Confirmation of Completion: After your cleaning, we might take pictures to document that the job has been completed. These pictures may be used to show you the results of our work upon your request. 4. Training and Communication: Pictures or videos from your home may be used for training and feedback with our team. They help us explain and demonstrate various aspects of our services. 5. Breakage Notifications: If any items are accidentally broken during the cleaning process (e.g., vases, dishes, picture frames, candles), we will promptly notify you and provide a picture of the item. This ensures you are informed of any breakage. 6. Sharing Services and Training (Infrequently and with Discretion): Occasionally, we may use pictures and videos to showcase the range of services we offer on our social media platforms and to help train other cleaning teams, always with discretion. However, please be assured that we do this infrequently and with great care to protect your privacy. We do not reveal any identifying information about your home or its unique items. Please note that using our services constitutes your acceptance of these terms and conditions, as outlined in our online privacy policy at: https://www.lollimaids.com/agreement. We are committed to delivering exceptional service while safeguarding your privacy. If you have any further questions or concerns, please don't hesitate to reach out to us. Your satisfaction is our priority.
  • What’s included in a regular clean?
    + dishes (+15), stove top, microwave (inside/outside), sinks, vacuuming, toilets, showers, tubs, sweeping, mopping, mirrors, glass, trash, countertops, wiping appliances/electronics, outside fridge, making beds (+1), and basic pickup.
  • What’s included in a deep clean?
    + dishes (+15), stove top, microwave (inside/outside), sinks, vacuuming, toilets, showers, tubs, sweeping, mopping, mirrors, glass, trash, countertops, wiping appliances/electronics, outside fridge, making beds (+1), and basic pickup. + ceiling fans, blinds, windowsills, and baseboards.
  • What’s included in a move in/out clean?
    + dishes (+15), stove top, microwave (inside/outside), sinks, vacuuming, toilets, showers, tubs, sweeping, mopping, mirrors, glass, trash, countertops, wiping appliances/electronics, outside fridge, making beds (+1), and basic pickup. + ceiling fans, blinds, windowsills, and baseboards. + inside (drawers/cabinets/oven/fridge) + spot wipe (doors/wall plates)
  • Can I apply a coupon to an existing appointment?
    You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that have already been completed.
  • Why are vouchers for first time customer only?
    We give special deals for first time customers to give incentive to sign up for regular service. Our special promotions are for new customers only.
  • I bought a voucher and you do not service my area, what should I do?"
    Please contact our office and we will coordinate with you on available options.
  • Why do you need my credit card information to redeem a voucher?
    A voucher may not cover all cost associated with a cleaning. This is why we require a credit card when redeeming a voucher to cover any additional cost.
  • How do I create an account?
    You may create an account by completing the booking process and giving your personal information including email and creating a password. Once you have done this, you will be able to login to your account and manage your booking details.
  • Do you service my area?
    We are continually expanding our service area. When you book online you will be asked to enter your zip code for verification. If you are not within our current service area the system will alert you at that time. We are currently servicing all major areas in the Houston and surrounding areas including: 610, Sugarland, Missouri City, Richmond, Heights, Bellaire, Galleria, Westheimer, Kirby, Downtown, Midtown, Uptown, Katy, Jersey Village. We are currently not servicing Woodlands, Humble, Conroe, Pasadena, Fulshear*, Tomball, Rosenburg, Friendswood, League City, Galveston. (*limited availability)
  • How much will it cost?
    Cost is calculated automatically for you using the online booking form. Select the number of beds and baths you have, any extra services you would like to add, and the size (sqft) of your home. A quote with tax will automatically be generated for you. If you have any discounts or voucher codes these may also be applied during the booking process.
  • Do you bring your own cleaning supplies and equipment?
    We bring all of the cleaning supplies and equipment. We make it easy for you!
  • How do I book my first appointment?
    Booking can be accomplished through our website using any mobile device and clicking on the “Schedule an Appointment” button on the main page. You will be presented with a booking form. Just enter your property address, services desired, payment, and requested date/time of service.
  • What are your company’s hours of operation?
    Service is available Monday thru Saturday, 9:00am to 5:00pm. Office Hours are 9:00am to 5:00pm. We are closed on Sundays.
  • Will you verify the size of my home?
    Yes, in order to give accurate quotes we verify the size of your home with property records. Quotes may be adjusted if the size reported does not match.
  • How do I know if you service my area?
    We use a zip code database in our online booking system to calculate whether or not we service your area. When you book online it will either allow or disallow the booking to occur. If you are unsure, call us to discuss. In some cases, we may only service part of a zip code due to the immense size some zip codes cover.
  • How do I log into my account?
    You may choose “LOGIN” from the top menu. You will be presented with a login screen. Use the username and password you created during your initial booking.
  • How do I change my password?
    You may change your password by logging into your online account.
  • How do I reset my password?
    You may reset your password by logging into your online account.
  • How do I change my address?
    You may change your service address by logging into your customer account and updating your appointment.
  • How do I change my credit card?
    You may update your credit card by logging into your online account and updating.
  • How do I use my credits?
    You may redeem your credits by logging into your online account.
  • How can I view my credits?
    You may view your credits earned by logging into your online account.
  • How do you get in my home if I am not there?
    Give Key – Security of your home is our highest concern. We prefer that you give us a key, which we label with a unique identifying number associated with your address. Your key is kept in a safe at our office and issued at the day of service. All keys are returned and accounted for at the end of each business day. Hide Key – Some customers prefer to hide a key in a predetermined location prior to each visit. Our maids will use the key to gain entry and return the key to the original location upon departure. Leasing Office – If you live in an apartment community you may send an email to the leasing office giving us permission to check out a key if you are not at home. They will ask for our driver's license and ask us to sign in before giving us a key. Lockbox – A lockbox is a small black box (commonly used by realtors) that use a combination lock or keypad to securely store a key inside. They can be purchased at many hardware stores and mounted outside the home. You will need to let us know the location of the lockbox as well as the combination code so that we may gain access to the key. Upon departure, we will return the key to the lockbox and ensure that its securely latched. Keypad – Some customers may have a digital keypad in place of a keyed door lock. This allows the customer to enter a predetermined code onto the keypad to gain entry. You would need to let us know the code and steps required to use the keypad. Neighbor – Some customers may give a key to a neighbor with instructions to have the neighbor open the home upon our arrival. Was this article useful?
  • What if I prefer to not give a key?
    You may elect not to provide a key. However, if we are unable to gain access to your home you may be charged a rescheduling, late cancellation, or no-entry fee. All keys are kept in our safe until the day of your appointment and are labeled using a numbering system with no identifying information.
  • Can I use a lockbox to secure my key?
    Yes, just let us know the lockbox code and location of the lockbox prior to the appointment so we can gain entry.
  • What if you cannot gain entry into my home?
    We will try multiple ways to reach you to gain access to your home. If we are unable to reach you, the cleaner will wait for a maximum of 30 minutes before leaving to their next appointment. You will be charged a $45 no-entry fee to cover for time and gas.
  • I have an alarm - what is the procedure?
    I have an alarm - what is the procedure? There are two type of alarm systems. One, a remote system that can be remotely armed /disarmed from a smart phone or computer. In this case we would text or call you upon arrival to turn the alarm off. After appointment has been completed, we will text or call again so you can arm the alarm once more. Two, a standard alarm that uses a keypad physically located within the home. In this case, we ask you to provide the arm and disarm codes to our office prior to your appointment so that we may manually arm or disarm the alarm a needed.
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