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FAQ

Have a question? See our list of most commonly asked questions and answers below. Need more information? Just call us! We're available 24/7 to help you!

Do I need to provide the cleaning supplies?
No. Lolli Maid provides ALL cleaning supplies and vacuums. If you have a preferred product you wish to provide please contact our office with you special request and instructions.

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What if I want a special cleaner used on a special item?
You can leave the requested product out and we will be happy to use it as requested. Please call our office with your special requests and instruction before the date of your service so we can instruct our cleaning associates properly.

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What are Lolli Maid's working hours?
Service is available Monday thru Sunday, 7:00am to 7:00pm. Evening appointments available. Office Hours are 7:00am to 5:00pm

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Do you do windows?
Yes we do! Please contact us to schedule this special request.

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How many people will you send to my home?
1 or 2 people depending on the size or intensity of the job. Larger crews are put together for Deep or Custom Cleans.

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What do I do with my indoor pets?
We love pets! It is our priority to safeguard and keep them in designated areas. However, if you have a LARGE, AGGRESSIVE or BARKING dog, we ask that you please separate the dog from the house keeper while cleaning. Pet owner is entirely responsible for any medical payment or judgment incurred.

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How do I pay for my service?
We accept Visa, MasterCard, American Express and Discover Card. Payment is due on the day of your service. We also accept cash or check. Just give payment to the maid upon completion of the job; or if absent, leave payment on the kitchen counter.

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How do you get in my home if I am not there?
Security of your home is our highest concern. We prefer that you give us a key, which we label with a non-traceable number to your home. Your key is kept in a key safe at Lolli Maid. It is issued out to your maid on the day of service.

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What if I prefer not to give you a key?
Other arrangements can be made. But if we are unable to enter your home upon arrival "lockout" or late cancellation/rescheduling fees may apply. Please ask your Customer Care Representative for more information.

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What if I am not satisfied with the job provided?
Our goal is for that to never happen. But if it does, please telephone our office within 24 hours of your service and discuss it with us. We will be happy to re-clean any areas to your satisfaction. We guarantee our work 100%.

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Do you sub-contract your maids?
No. All maids are FULL TIME employees of Lolli Maid. Lolli Maid pays all payroll taxes for their employees.

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What if I need to cancel or reschedule an appointment I've made?
We ask for 2 business days notice for cancellation or rescheduling any appointment. Late fees apply for lesser notice. In most cases, we call the day prior to confirm the appointment. Please ask your Customer Care Representative for more information.

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Are you Bonded and Insured?
Yes we are. We can provide documentation upon request. A bond is an insurance policy covering theft. The policy is payable upon conviction.

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Are there any extra charges I should be aware of?
We ask for 2 business days notice for cancellation or rescheduling any appointment. Late fees apply for lesser notice. Please ask your Customer Care Representative for more information.

Some service orders require a Credit Card deposit to hold the reservation. This deposit may be forfeited for late cancellation or rescheduling. Please ask your Customer Care Representative for more details.

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Do you provide apartment cleaning services as well?
Yes. We are happy to provide any apartment cleaning services you need. We can also make your apartment ready for you to move out.

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Do I need to leave cleaning instructions for my maid?
No, in fact we take care of all that for you! In your initial set up, we'll make permanent notes with all important information regarding your home, pets and any special requests you have. These are kept in our files at our office and given to the maid prior to your appointment. Please call our office with any updates so we can provide you with consistent service.

Please update our office with any changes in your contact phone numbers, occupants, pets, alarm codes, etc.

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